Last updated: September 8, 2026.

Try before you pay

Every package starts with fourteen days free, in your own environment, with no payment details. That is deliberate: we would rather you found out it does not fit before any money changes hands than argue about a refund afterwards.

Cancelling a subscription

Modules and monthly subscriptions can be cancelled at any time and stop at the end of the current month. An annual period runs to its end date and does not renew if you have cancelled before then.

To cancel, email contact@autorespond.nl. We confirm in writing, and we tell you exactly when the subscription ends and when the environment will be removed.

Refunds

We do not refund the unused part of a period you have already paid for, with these exceptions:

• If we failed to deliver. If the platform was unavailable or unusable for a meaningful period through our fault, tell us and we will make it right, in credit or in money.
• If you are a consumer with a statutory right of withdrawal. Where that right applies, it applies, and we will not argue about it.
• If we made a billing error. We refund it, without you having to ask twice.

One-off services such as the personal onboarding session are refundable until the session is delivered. Once we have done the work, it is not.

Your data when you leave

You can export your contacts, orders and content at any time. On request we hand over a full backup. Thirty days after your subscription ends we delete your environment and its backups, unless you ask us to do it sooner.

Questions

Email contact@autorespond.nl. Our full terms are on the terms page.