Last updated: September 8, 2026. These terms apply to Autorespond Hub, operated by Platform Essentials.

1. What this is

Autorespond Hub is a managed platform. You get your own environment, running on your own domain, containing the parts of the platform your package includes: email marketing and CRM, and depending on your package a shop with sales funnels, a website, and modules such as courses, community, a knowledge base, appointment scheduling, events and project management.

We run the infrastructure, we hold the licences for the software the platform is built on, we apply the updates and we provide support. You run your business on it.

2. Your trial

A trial lasts fourteen days, starts when we tell you your environment is ready, and needs no payment details. Nothing is charged when it ends and nothing renews automatically. If the trial ends and you have not told us you want to continue, the environment stops and the data in it is deleted after thirty days.

If you need longer than fourteen days, ask. We would rather extend it than have you decide in a hurry.

3. Prices and payment

All prices on this site are in euros and exclude VAT. VAT is added at the rate that applies to you. Business customers inside the EU with a valid VAT number are invoiced with VAT reverse charged.

Under the launch offer you pay the first year up front. After that first year the subscription continues monthly at the rate stated for your package, unless you cancel. The launch discount is a discount on our list price. It stays attached to your account for as long as you keep the subscription. It is not a guarantee that the underlying price will never change.

Your package includes set volumes: contacts, emails per month, users, and with a shop also products and orders. Above those volumes you pay only for what is over, at the rates published on our pricing page, invoiced monthly in arrears.

Invoices are due within fourteen days. If a payment fails we will tell you and try again. If an invoice stays unpaid we may suspend the environment after giving you notice and a reasonable chance to fix it. We do not delete anything while an invoice is merely late.

4. Cancelling

Monthly subscriptions and modules can be cancelled at any time, effective at the end of the current period. An annual period runs to its end date. We do not refund the unused part of a period you have already paid for, except where the law requires it or where we have failed to deliver.

To cancel, tell us at contact@autorespond.nl. We will confirm in writing.

5. What we commit to

• We keep your environment available, and we monitor it around the clock.
• We take backups every hour and keep them off the server. On request we restore, at no extra cost.
• We apply updates to the platform, tested first, and we hold the licences for the software it runs on.
• We answer your support questions. Support is included in every package.
• We tell you when something is broken, rather than waiting for you to find it.

We do not promise a specific uptime percentage, because we would rather not make a promise we cannot back with a meaningful remedy. What we do promise is that we look at problems immediately and tell you honestly what happened.

6. What we ask of you

• Only send email to people who agreed to receive it. Your sending reputation is shared with our infrastructure, so this one matters to both of us.
• Keep your account credentials to yourself, and use strong ones.
• Do not use the platform for anything unlawful, or to store data you have no right to hold.
• If you connect an AI assistant or another external system, you are responsible for what you give it access to. See our guidance.

If your use causes a real problem for other customers or for our infrastructure, we will contact you first. We only suspend an account immediately when there is no reasonable alternative, such as an active security incident.

7. Your data is yours

The content and the personal data in your environment belong to you. We process it to run the service, and for nothing else. We do not sell it, we do not use it to train anything, and we do not look at it except when you ask us to help with something specific.

You can export your contacts, orders and content in standard formats at any time. If you leave, we hand over a full backup on request and delete your environment thirty days after termination, unless you ask us to do it sooner.

How we handle personal data is set out in our privacy statement. For customers we have a data processing agreement, which you can request through our contact page.

8. Liability

We are liable for damage caused by our own failure to meet these terms, limited to the amount you paid us in the twelve months before the damage occurred. We are not liable for indirect or consequential damage, such as lost profit or lost data that you could have kept a copy of.

These limits do not apply where the damage results from intent or gross negligence on our side, or where the law does not allow them to be limited.

9. Changes

We may change these terms. If a change matters to you we will tell you at least thirty days in advance by email. If you do not accept a change that is to your disadvantage, you may cancel with effect from the date the change takes effect.

10. Which law applies

Dutch law applies to these terms and to the agreement between us. Disputes go to the competent court in the Netherlands, unless mandatory law points somewhere else.

Contact

Questions about these terms: contact@autorespond.nl. Company details are on our contact page.